Privacy Policy

1. Data Controller Information

lunixar serves as the data controller for personal information collected through our joint wellness consultation services. We operate in compliance with Romanian data protection laws and maintain registration with relevant supervisory authorities as required.

For data protection inquiries, you may contact the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at: [email protected]

2. Information We Collect

We collect the following types of information to provide educational consultation services:

Personal Information:

• Name and contact information (email, phone number)
• Joint health goals and wellness objectives
• Consultation preferences and communication history
• Educational material requests and interaction data

Technical Information:

• Website usage data and analytics
• Device information and browser characteristics
• IP addresses and geographic location (country level)
• Cookie data and website preferences

3. Legal Basis for Processing

We process your personal information based on the following legal grounds under GDPR Article 6:

• Consent (6.1.a): When you voluntarily request consultation services
• Legitimate Interests (6.1.f): To provide educational resources and improve our services
• Contract Performance (6.1.b): To deliver requested consultation services
• Legal Obligations (6.1.c): To comply with Romanian consumer protection laws

4. How We Use Your Information

Your personal information is used exclusively for educational and consultation purposes:

• Providing personalized joint wellness education and SynoviX guidance
• Delivering consultation services and ongoing support
• Sharing evidence-based nutritional information
• Improving our educational content and service quality
• Ensuring compliance with Romanian consumer protection regulations

5. Data Sharing and Transfers

We do not sell or rent your personal information to third parties. Limited sharing may occur in the following circumstances:

• Service Providers: Trusted partners who assist with consultation delivery under strict confidentiality agreements
• Legal Requirements: When required by Romanian law enforcement or judicial authorities
• Educational Partners: Healthcare professionals who provide complementary educational resources (with your explicit consent)

Any international data transfers comply with GDPR adequacy decisions or appropriate safeguards as required by Romanian data protection law.

6. Data Retention

We retain your personal information for the duration necessary to provide consultation services and comply with Romanian legal requirements. Consultation records are typically maintained for 3 years from your last interaction, unless you request earlier deletion. Marketing preferences and analytical data may be retained for up to 5 years to improve service quality.

7. Your Rights Under Romanian and EU Law

As a Romanian resident, you have comprehensive rights regarding your personal information:

• Right of Access: Request information about data we hold and how it's processed
• Right of Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Withdraw consent for marketing communications at any time
• Right to Restriction: Limit processing during dispute resolution

To exercise these rights or file a complaint, you may contact ANSPDCP (Romanian National Supervisory Authority for Personal Data Processing) at B-dul G-ral. Gheorghe Magheru 28-30, Bucharest, or visit their website at dataprotection.ro.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure storage systems, regular security audits, and staff training on data protection principles in accordance with Romanian cybersecurity regulations.

9. Cookies and Tracking

Our website uses cookies to enhance user experience and provide analytics. Essential cookies are necessary for basic functionality, while analytics and preference cookies require your consent. You can manage cookie preferences through our cookie policy page or your browser settings. For detailed information, please refer to our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through our website or direct notification. Continued use of our consultation services after policy updates constitutes acceptance of the revised terms.